TfL cycber attack: Contactless passengers able to apply for refunds

TfL said it identified suspicious activity within its network on 1 September, and took the decision to restrict access to parts of its online system while “safety checks” were carried out.

It said that now the contactless area of its online system had been restored, passengers and TfL staff “can now access both Oyster and contactless journey history, correct incomplete journeys and process service delay refunds if required”.

TfL has warned there may be a delay in contacting customer services while the backlog is managed.

It advised customers to log on to their account and correct incomplete journeys and request refunds online.

The transport authority says it is also processing refunds for photocard concession passengers who paid more for their journeys than they should have while the systems were down.

It says expired 5-10 and 11-15 Zip Oyster photocards will continue to be accepted until 31 December.