World
IT outage: What has been impacted and where?
A global IT outage is affecting major services including airlines, banks, healthcare and broadcasters across the world.
The meltdown is related to a bug in an update from global cybersecurity firm CrowdStrike, which has affected Microsoft Windows PCs and knocked systems across the globe offline.
CrowdStrike’s chief executive said on Friday afternoon the company has identified the bug and is rolling out a fix – but warned it will still be “some time” before all systems return to normal.
Follow live: Major services across the world affected by outage
Here’s what we know has been impacted so far. The list will be updated as we find out more.
Healthcare:
NHS England says the “majority of GP surgeries” are affected – many have been unable to book appointments or access patient records
Two thirds of GP practices in Northern Ireland have been impacted, its Department of Health said – some practices are operating on an emergency appointment only basis as clinical systems are inaccessible
Independent pharmacies – some are unable to access prescriptions and medicine deliveries have been affected
No known impact on 999 or emergency services
Israel says 16 hospitals have been affected by the outage there
Airports:
Heathrow – flights mostly “operational” but there are delays and some cancellations
Luton – using manual systems for check-in services
London Gatwick – warning of delays and some flights cancelled
Manchester – cancellations and check-in taking longer for some airlines
Edinburgh airport – cancellations and longer wait times due to outage
Stansted Airport – cancellations and check-in services being done manually, causing queues outside the terminal
Liverpool Airport – airlines affected
Birmingham Airport – delays at check-in and some airlines affected
Belfast Airport – whiteboard being used to provide flight details amid delays
Berlin Brandenburg Airport in Germany
All Spanish Airports
Amsterdam Airport Schiphol
Budapest Airport
Sydney Airport in Australia
Singapore’s Changi Airport
Hong Kong Airport
Delhi Airport in India
Narita Airport in Japan
Prague Airport in Czechia
Melbourne Airport in Australia
Zurich Airport in Switzerland
US airports including Miami International, Chicago O’Hare and John F. Kennedy in New York
Swissport – one of the world’s biggest ground handling services for airports, check-ins, and baggage – has also been impacted
Traffic control provider National Air Traffic Services has not been affected
Anyone with a flight booking is being advised to check with their airline for the latest updates.
Trains:
Avanti West Coast
Gatwick Express
Great Northern
c2c
Great Western Railway
Hull Trains
London Northwestern
Lumo Railway
Northern Railway
Southern Railway
Thameslink
TransPennine
West Midlands Rail
Merseyrail
Transport for Wales
Malaysia’s railway operator KTMB
Passengers wait in front of a board displaying delayed flight information in Spain. Pic: Reuters
Airlines
Today was expected to be the busiest day for flight departures, but the following airlines are impacted by the tech outage:
UK and Ireland
British Airways
Easyjet
Ryanair
Jet2
Europe
Wizz Air (Hungary)
KLM (Netherlands)
Eurowings (Germany)
Swiss International Airlines
TUI
Turkish Airlines
United States
Delta Air Lines
American Airlines
United Airlines
Allegiant Airlines
Spirit Airlines
Queues at a Spanish airport after global IT outages
Australia
Virgin Australia
Jetstar
Qantas
India
SpiceJet
Akasa Air
Indigo
Air India Express
Vistara
Asia
Jeju Air (South Korea)
HK Express (Hong Kong)
Spring Airlines Japan
AirAsia
Philippines
Singapore Airlines
Cathay Pacific
Ferry services
Port of Dover – people told to expect longer waiting times
Emergency Services:
911 lines in Alaska, Arizona, Indiana, Minnesota, New Hampshire, and Ohio
Broadcasters:
Sky News UK
Sky Sports News
ABC News in Australia
CBBC – the BBC children’s channel
Banks:
Nationwide
Santander
Lloyds
HSBC
NatWest
Bendigo Bank in Australia
Adelaide Bank in Australia
Capitec Bank in South Africa – services restored after disruption
Supermarkets:
All major UK outages reported outages: Tesco, Sainsbury’s, Asda, Morrisons, Waitrose and Lidl
Retailers:
Waterstones – book shop has switched to cash only
Wetherspoons – cash only and app down
Financial:
London Stock Exchange News Platform (RNS)
Hong Kong Express Airways passengers queue at counters in Hong Kong International Airport. Pic: Reuters
Football clubs
Manchester United – ticket release postponed
Hibernian Football Club – general ticket sale delayed
Celtic Football Club – ticket sales postponed
A number of other English Football League clubs have also reported issues this morning:
Blackburn
Bolton
Bradford
Chesterfield
Everton
Huddersfield
Leyton Orient
Lincoln
Plymouth
Preston
Rotherham
West Ham
Online apps
Ladbrokes bookmakers
Schoolcomms – an “all-in-one parent app”
What hasn’t been impacted?
UK government IT infrastructure
Supermarkets Asda and Iceland
Metropolitan Police
London Fire Brigade
Transport for London services
The UK ATM network
No Chinese airlines affected
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