Last Sunday April 28 a cyberattack on the retail giant led to the sudden shut down of all its western Canadian stores
On the morning of April 28, B.C.-based retailer London Drugs came under a cyberattack that led the company to immediately close all of its 79 stores across western Canada.
Phone lines were also shut down as a team of IT consultants got to work trying to solve the problem and work out whether any customer or employee information had been stolen.
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The retailer got its phone systems back up and running at the beginning of May and the Canada Post outlets in the stores reopened. The stores, however, remained closed, and are gradually in the process of reopening.
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However, London Drugs said “connectivity issues” mean pharmacies aren’t able to fill new prescriptions right now.
“Our store systems are necessarily complex, as is the need to connect with multiple third-party provider systems, all with different requirements to ensure a smooth and safe reconnection,” said the company in an update on Monday. “We hope to have this rectified as soon as possible.”
Pharmacy staff are available at all locations to answer questions and handle urgent needs. Customers are asked to call the local pharmacy or visit in person during regular pharmacy hours, with previous prescription bottles or devices in hand, to get help.
Customer care is also available by calling 1-888-991-2299.
The company said it expects all stores to be open by the end of day Tuesday, May 7, and all optical locations should be up and running by end of day Monday, May 6. Insurance and Autoplan transactions are fully open.
“We continue to methodically work to ensure systems at each store are working and ready to serve the full range of services and products that we know our customers expect, and we thank everyone for their patience.”
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The company said it is only turning on systems once they’ve been cleared by cybersecurity experts and there is full confidence that they are safe and secure. It continues to insist there is no evidence any customer databases were compromised.
Here is a list of the 49 stores that have reopened in B.C., Alberta, Saskatchewan and Manitoba as of Monday afternoon. Note that not all stores are open their usual hours.
Metro Vancouver
• London Station, Surrey
• Peninsula Village, South Surrey
• Morgan Crossing, South Surrey
• Lougheed Town Centre, Burnaby
• Brentwood Town Centre, Burnaby
• Byrne & Marine, Burnaby
• London Plaza, Richmond
• Scott 72 Mall, Delta
• Westminster Centre, New Westminster
• Granville & Georgia, Vancouver
• Robson Street, Vancouver
• West Broadway, Vancouver
• Broadway & Vine, Vancouver
• Kerrisdale, Vancouver
• 41st & Victoria, Vancouver
• North Vancouver
• West Vancouver
• Coquitlam Centre
• Ladner
• Langley
• Maple Ridge
• Squamish
• Abbotsford
• Chilliwack
Vancouver Island and Sunshine Coast
• Harris Green Village, Victoria
• Tillicum Centre, Victoria
• Nanaimo North Town Centre
• Courtenay
• Campbell River
• Gibsons
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B.C. Interior
• Westbank
• Lansdowne Village, Kamloops
• Kelowna
• Vernon
• Prince George
• Medicine Hat
• Airdrie
• Shawnessy, Calgary
• First Calgary SE
• Southgate Mall, Edmonton
• Unity Square, Edmonton
• Red Deer
• Lethbridge
• Grande Prairie
• Lawson Heights, Saskatoon
• Lakeside, Saskatoon
• 8th Street, Saskatoon
• Regina East
• Winnipeg
The list of reopened stores is being updated HERE.
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