Thousands of British families heading away on their summer holidays were hit by yet more delays and cancellations at Gatwick and Heathrow airports on Sunday.
London‘s two busiest airports went into a meltdown yesterday after easyJet grounded 32 flights at Gatwick and BA axed another 32 at Heathrow, leaving passengers ‘stranded’.
The airlines blamed the cancellations on air traffic control issues and bad weather on the continent, with up to 10,000 holidaymakers left stuck in terminal limbo.
Passengers were hit by a double whammy of rail delays after a signalling failure on the Thameslink line yesterday morning hit trains travelling via Gatwick Airport.
While the situation had cleared up at Heathrow by Monday, easyJet were still suffering some delays at Gatwick into the afternoon.
EasyJet confirmed ‘some flights across Europe were unfortunately disrupted due to the impact of adverse weather and air traffic control delays.’
Passengers took to social media to slam easyJet and British Airways for the travel chaos
Furious travellers slammed the airlines on social media and questioned why other carriers flying the ‘same route, same day’ have not cancelled flights.
One person said on X: ‘@easyJet Why is the @TUIUK flight, same route, same day, not cancelled then? Baffling how easyJet alone suffers so many of these ‘beyond control’ cancellations? Could it in fact be pilot/ crew shortage per chance??’
However, easyJet told the traveller that ‘many factors come together that can lead to our flights being disrupted it’s never just one thing. If it is due to something that is outside our control or pilot/crew shortage we need to state it as such.’
Others revealed how their flights were cancelled as they waited at the gate to board the plane.
Another said: ‘@easyJet absolutely terrible. Flight from Gatwick to Munich Friday 5th July cancelled after we were all at the gate. After only 1 hour delay told the crew were out of hours, really! We were left stranded. Thanks @premierinn for finding us a room. #easyJet #airline fail’.
A third person, who this time directed their anger at BA, said: ‘@British_Airways you cancelled my flight with a few hours noticed causing me to miss a job interview and more importantly my brothers birthday. You offered me a 10h Stopover flight the next day instead of my original 2hr30 flight to Heathrow. Please respond to my ticket!’
A fourth said: ‘To make us sit on a plane for 3 hours to then cancel the flight and give us zero alternatives is an absolute disgrace! Family holiday cancelled, now no doubt I will have to fight tooth and nail for my money back and compensation!’
While low-budget carrier Ryanair has made no cancellations although it did apologise to customers for some delays due to ‘repeated air-traffic control staff shortages’.
It reads: ‘Ryanair, Europe’s No.1 airline, on Mon 8 Jul apologised to its passengers for the excessive flight delays caused by European ATC staff shortages today Mon 8 Jul which are affecting all European airlines.
‘ATC services, which have had the benefit of no French ATC strike disruption this summer, continue to underperform (despite flight volumes being five per cent behind 2019 levels) with repeated ‘staff shortages’.
‘On Mon 8 Jul, 21 per cent of Ryanair’s first wave departures (134 of 579 aircraft) were delayed due to ATC ‘staff shortages’. These repeated flight delays due to ATC mismanagement are unacceptable.
‘We apologise to our passengers for these repeated ATC flight delays which are deeply regrettable but beyond Ryanair’s control.’
British Airways has been contacted for comment.
It marks yet another issue after a summer of families struggling to get away for the summer.
In late June Heathrow was left in chaos after an IT allocation failure in British Airways’ systems left passengers stranded on planes and facing hours of delays collecting their luggage.
The UK’s busiest airport revealed passengers travelling from Terminal 5 ‘may be impacted’ by the failure in BA’s Allocation systems, adding that no other airline has been affected.
Video from the Terminal showed massive queues of stricken travellers forming across the airport, as passengers struggle to correctly find their luggage.
Footage from inside the transport hub showed enormous queues forming outside BA’s baggage claim area in the terminal, as well as the customer assistance desk in the arrivals’ area.
Customers unleashed their fury as they shared horror stories about trying to calm children having panic attacks and waiting for hours, with one branding the UK a ‘third world country’.
Just days later stranded holidaymakers hit out at ‘disgusting’ services after Gatwick Airport suspended all their flights.
Passengers faced massive delays, last-minute diversions to other London airports and missed connections after a Boeing 777 British Airways flight had to make an emergency stop on the runway due to ‘having hot brakes’.
It sparked chaos for thousands of Brits hoping to kick summer off with a holiday as any flights due to take off or land at the airport were temporarily suspended.
