WTM London’s technology sessions on ‘frictionless travel’ – Conference News

World Travel Market London is focusing this year’s ‘Technology Track’ sessions on frictionless travel.

Technology sessions are timetabled across the three days of this year’s event, with the Technology Summit taking place from 10:00am to 1:15pm on the Purple Stage on 5 November. 

The programme has been organised by WTM’s recently appointed technology advisor Timothy O’Neil-Dunne, currently principal at T2Impact, an analysis and consulting firm that specialises in aviation, travel, and leisure.

Alfonso Paredes, president of Expedia Group’s private label solutions business, will lead a session centred on the importance of the customer’s digital experience. 

O’Neil-Dunne said: “I will be addressing the ‘apocalyptic inefficiency’, as I see it, across the industry and explore the tech we need to tackle this. I’m assembling panellists and speakers from established and emerging travel companies, not all of whom will agree with me, or each other. It’s shaping up to be interesting, interactive, and informative.”